Fraser Island Realty and our employees, acknowledge and respect the privacy of individuals.  This policy applies to all interactions with us and sets out the way in which we will use, manage and protect your personal information in accordance with the Privacy Act (1988).  

COLLECTION OF INFORMATION

We may collect personal information from you including, but not limited to: name, mailing or street address, email address, telephone numbers, profession, occupation, financial information, bank account details or any information that you provide to us in person, directly by phone, by email or completion of forms, through our website or indirectly through our website or online presence or by customer survey. We do not collect personal information unless it is reasonably necessary for, or directly related to, one or more of the services we provide or functions we carry out and to maintain business operations.  

HOW WE USE YOUR INFORMATION

The personal information we collect from you is processed and used in a way that allows us to better understand your needs, which in turn, enables us to provide the best possible quality of customer service to you.  We will only use and disclose personal information for the purpose for which it was collected or for purposes directly related to our operations.  Your personal information allows us to:

• Assist you in completing transactions and enquiries

• Provide holiday accommodation and management services which are tailored to your needs

• Communicate information to you about existing and new products and services

• Facilitating our internal administrative, marketing, planning and research requirements

• Analysing our services and customer needs with a view to developing new or improved services       

You can contact us at any time if you no longer wish to receive communications from us or if you would like us to delete your personal information.

ACCESS AND ACCURACY

We will take reasonable steps to ensure that the personal information we collect is accurate, complete and up to date.  You can access and request copies of your personal information at any time.  We will take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure.    

DISCLOSURE TO THIRD PARTIES

We may disclose your personal information to employees or service providers for the purpose of operations of our business or website.  We will not disclose your personal information to any other third parties unless we are authorised or required by law to do so.   

INTERNET SECURITY AND PRIVACY

Fraser Island Realty has appropriate security measures and procedures in place for maintaining the privacy of information within our office.  However, our website is linked to the internet which is inherently insecure.  As such we cannot provide any guarantee about the security of information transmitted to us online.  Any personal information or other information that you transmit to us online is transmitted at your own risk.  

BREACH OF PRIVACY

If you believe that your privacy has been breached, please contact us via the contact information below and provide details of the incident so that we can investigate it.  We will deal with the complaint in accordance with our current Complaints Handling Procedure.

CONTACT US

If you have any questions or concerns about this privacy policy please contact us via the details below.  Your question or complaint will be treated confidentially and we aim to ensure that any complaint is resolved in an appropriate and timely manner.  

Postal: Fraser Island Realty, MS 2173, Orchid Beach, Fraser Island, Qld  4581

Email:  alice@fraserislandrealty.com.au

Phone: 0407 767 820